Accessibility statement for Check your probation account

This accessibility statement applies to the Check your probation account service.

This website is run by HM Prison and Probation Service (HMPPS). We want as many people as possible to be able to use this service. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 400% without the text spilling off the screen
navigate most of the website using only a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including NVDA, JAWS and VoiceOver)

We have also made the website text as simple as possible to understand. AbilityNet has advice on https://mcmw.abilitynet.org.uk/ (opens in new tab).

How accessible this website is

We know some parts of this website are not fully accessible.

Issues with form fields

Some form fields use ARIA attributes that reference elements which do not exist. This means screen reader users may not receive important help or error messages.

Structural issues

Line break elements may be used for layout rather than structure.

What we're doing to improve accessibility

We are working to fix the issues identified during testing, including:

where line break elements are used for layout rather than structure, we will replace <br> elements with appropriate semantic markup such as <p>, <ul>, or CSS spacing. Use for addresses is acceptable, but other instances may need review
fixing form field accessibility issues (ARIA and autocomplete attributes)

Feedback and contact information

If you need information on this website in a different format, such as:

accessible PDF
large print
easy read
audio recording

contact: probationaccounts@justice.gov.uk. We'll consider your request, and get back to you as soon as possible.

Reporting accessibility problems

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: probationaccounts@justice.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

HMPPS is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the issues listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

Incorrect use of line breaks

Line break elements might be used for layout rather than structure.

This does not meet:

WCAG 1.3.1 Info and Relationships (Level A) – Content structure and relationships should be conveyed using semantic markup rather than visual formatting.

Form fields and ARIA attributes

Some ARIA attributes reference elements that do not exist.